Zepto Franchise Onboarding Process – How to Get Started in 2025

If you’re planning to start a future-ready delivery business, joining the Zepto Franchise Program in 2025 is a smart move. Zepto, India’s leading 10-minute delivery platform, is actively expanding its franchise network, inviting entrepreneurs to become partners in cities across the country.

This guide explains the complete onboarding process, from application to store launch, so you can get started confidently and professionally.

What Is the Zepto Franchise Model?

The Zepto Partner Franchise allows you to operate a “dark store” in your area. These stores are not open to walk-in customers—they serve as mini-warehouses that fulfill online orders placed through the Zepto app.

As a franchisee, your responsibilities include managing inventory, hiring staff, and handling deliveries. Zepto provides all backend support, logistics integration, and brand marketing to help you grow.

Step-by-Step Zepto Franchise Onboarding Process

Here’s a detailed look at how the onboarding works:

Step 1: Apply Online via Official Website

Start by visiting the official Zepto franchise portal: www.zeptopartnerfranchise.in

Fill out the online franchise form with your:

• Full name

• Mobile number and email

• City and location details

• Commercial property info

• Basic business background (if applicable)

Once submitted, your application enters the evaluation stage.

Step 2: Application Review & Shortlisting

Zepto’s franchise team will evaluate your:

• Location suitability (demand zones)

• Commercial space availability (300–600 sq. ft.)

• Investment capability (₹5–₹10 Lakhs)

• Business profile and operational interest

If you meet the criteria, you’ll be shortlisted for the next phase.

Step 3: KYC, Site Inspection & Financial Screening

If shortlisted, you’ll go through:

• KYC verification

• Property inspection (online or in-person)

• Financial and legal discussion

• Clarification of franchise terms

Step 4: Franchise Agreement

Once approved, you will sign the official franchise agreement outlining:

• Rights and responsibilities

• Investment structure

• Operational standards

• Support scope from Zepto

Only after signing this agreement does the onboarding formally begin.

Step 5: Store Setup & Tech Integration

With support from Zepto’s operations team, you’ll begin setting up your dark store:

• Interior layout and storage planning

• Inventory stocking and supply chain setup

• App and delivery system integration

• Staff hiring and training for pickers and riders

Zepto will also provide access to training resources and operational guidelines.

Step 6: Launch & Go Live

Once everything is ready, Zepto will initiate a soft launch to test store performance. After successful testing:

• Your store goes live on the Zepto app

• Orders start flowing in based on your area’s demand

• Zepto continues to support backend operations, logistics, and system maintenance

You’re now a full-fledged Zepto Partner Store.

What Support Does Zepto Provide After Onboarding?

• Tech platform for order management

• Live inventory and dashboard access

• Ongoing training for operations and staff

• Delivery management tools

• Customer support integration

• Regular performance reviews and business support

Zepto Franchise Investment Overview

Category Estimated Cost (INR)

Store Setup & Interiors₹4–6 Lakhs

Initial Inventory₹2–3 Lakhs

Staff & Miscellaneous₹1–2 Lakhs

Total₹5–10 Lakhs

Who Can Apply for Zepto Franchise?

You’re eligible if:

• You’re 21+ years old

• You own/lease commercial space (300–600 sq. ft.)

• You can invest ₹5–₹10 Lakhs

• You can manage local operations and staff

• You’re ready to run a tech-integrated retail business

Official Contact for Registration

To ensure authenticity, use only the verified Zepto franchise contact details:

• Website: www.zeptopartnerfranchise.in

• Email: apply@zeptopartnerfranchise.in

Avoid third-party portals or agents. All communications are handled by the official Zepto team.